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| 一定服务质量下供应链下游售后服务可获性研究 | |
| 引用本文： | 方叶祥,曹冬梅,阮渊鹏,李东波. 一定服务质量下供应链下游售后服务可获性研究[J]. 工业工程与管理, 2010, 15(2) |
| 作者姓名： | 方叶祥 曹冬梅 阮渊鹏 李东波 |
| 作者单位： | 1. 南京理工大学,机械工程学院,江苏,南京,210004 2. 钟山职业技术学院,机电与汽车工程系,江苏,南京,210049 3. 天津大学,管理学院工业工程系,天津,300072 |
| 基金项目： | 国家自然科学基金资助项目(70801036) |
| 摘 要： | 研究了在服务调度时,网点处于三种状态,讨论了与通常网络可靠性建模的不同点,采用三态系统来表达网点特定服务事件的概率。建立了多队列服务调度模型,按照M/M/m/m/FCFS服务模式讨论网点服务概率。按照事件发生的条件概率,求得了在小于T时间内,在该调度模式下服务可获性公式,讨论了改进途径。 |
| 关 键 词： | 供应链 售后服务 服务质量 服务可获性 |
Service Availability of Networked after Sales Service in Backward Position of Supply Chain Under a certain quality of Service |
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| FANG Ye-xiang,CAO Dong-mei,RUAN Yuan-peng,LI Do-bo. Service Availability of Networked after Sales Service in Backward Position of Supply Chain Under a certain quality of Service[J]. Industrial Engineering and Management, 2010, 15(2) | |
| Authors: | FANG Ye-xiang CAO Dong-mei RUAN Yuan-peng LI Do-bo |
| Affiliation: | 1.School of Engineering Mechanic;Nanjing University of Science & Technology;NanJing 210004;China;2.Zhongshan Vocational Institute;Nanjing 210049;3.Department of Industry Engineering;School of Management;Tianjin University;Tianjin 300072;China |
| Abstract: | The nodes has three states when the service is scheduled.it is different from the usual reliability model.The three-state system is used to express the probability of certain event.Multi-queue service scheduling model is established.The probability of network services is discussed according to the mode of the /M/m/m/FCFS.According to Conditions probability of the incident,the obtained service formula in less than T period is give under such scheduling mode.at last the improved ways is discussed. |
| Keywords: | supply chain after sales service quality of service service availability |
| 本文献已被 CNKI 万方数据 等数据库收录！ | |