The role of algorithm and result comprehensibility of automated scheduling on complacency

Several studies have stressed that even expert operators who are aware of a machine's limits could adopt its proposals without questioning them (i.e., the complacency phenomenon). In production scheduling for manufacturing, this is a significant problem, as it is often suggested that the machine be allowed to build the production schedule, confining the human role to that of rescheduling. This article evaluates the characteristics of scheduling algorithms on human rescheduling performance, the quality of which was related to complacency. It is suggested that scheduling algorithms be characterized as having result comprehensibility (the result respects the scheduler's expectations in terms of the discourse rules of the information display) or algorithm comprehensibility (the complexity of the algorithm hides some important constraints). The findings stress, on the one hand, that result comprehensibility is necessary to achieve good production performance and to limit complacency. On the other hand, algorithm comprehensibility leads to poor performance due to the very high cost of understanding the algorithm. © 2008 Wiley Periodicals, Inc.