| 煤炭交易电子支付方式客户满意度模糊综合评价 |
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| 引用本文： | 偰娜. 煤炭交易电子支付方式客户满意度模糊综合评价[J]. 煤炭技术, 2012, 31(12): 264-266 |
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| 作者姓名： | 偰娜 |
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| 作者单位： | 河南工程学院管理科学与工程系,郑州,450007 |
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| 基金项目： | 河南工程学院青年基金资助项目，河南省教育厅自然科学研究计划项目 |
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| 摘 要： | 针对煤炭电子支付市场竞争激烈的现状,文章分析了影响煤炭电子支付用户的满意度的因素,进一步构建了电子支付方式客户满意度评价指标体系,用层次分析法分析各层次指标的权重,并以第三方支付作为研究对象,对其客户满意度进行模糊综合评价,最后根据评价结果对提高电子支付方式的客户满意度提出了一些建议。
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| 关 键 词： | 煤炭电子支付 层次分析法 模糊综合评价 |
Coal Trading Electronic Payment Way Customer Satisfaction Fuzzy Comprehensive Evaluation |
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| XIE Na. Coal Trading Electronic Payment Way Customer Satisfaction Fuzzy Comprehensive Evaluation[J]. Coal Technology, 2012, 31(12): 264-266 |
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| Authors: | XIE Na |
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| Affiliation: | XIE Na(Department of Management Science and Engineering,Henan Institute of Engineering Zhengzhou 450007,China) |
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| Abstract: | For coal electronic payment of an intensely competitive market situation,this paper analyzes the impact of coal electronic payment user's satisfaction factors,to further build the electronic payment customer satisfaction evaluation system and method analysis of the weight of each level indicators of,and to hierarchy analysis the third-party payment fuzzy comprehensive evaluation,customer satisfaction study,a number of recommendations based on evaluation results to improve customer satisfaction for electronic payment. |
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| Keywords: | coal electronic payment analytic hierarchy process fuzzy comprehensive evaluation |
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