A framework for the analysis of cognitive reliability in complex systems: a recovery centred approach

Managing complex industrial systems requires reliable performance of cognitive tasks undertaken by operating crews. The infrequent practice of cognitive skills and the reliance on operator performance for novel situations raised cognitive reliability into an urgent and essential aspect in system design and risk analysis. The aim of this article is to contribute to the development of methods for the analysis of cognitive tasks in complex man-machine interactions. A practical framework is proposed for analysing cognitive errors and enhancing error recovery through interface design. Cognitive errors are viewed as failures in problem solving which are difficult to recover under the task constrains imposed by complex systems. In this sense, the interaction between context and cognition, on the one hand, and the process of error recovery, on the other hand, become the focal points of the proposed framework which is illustrated in an analysis of a simulated emergency.