| 供电客户诉求智能分析系统的应用 |
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| 引用本文： | 李建芬,魏坤. 供电客户诉求智能分析系统的应用[J]. 河北电力技术, 2019, 38(1): 57-59 |
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| 作者姓名： | 李建芬 魏坤 |
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| 作者单位： | 国网河北综合能源服务有限公司,石家庄,050021;国网河北省电力有限公司,石家庄,050021 |
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| 摘 要： | 依托95598客户诉求平台,通过应用大数据理论来挖掘客户诉求信息,扩展系统数据挖掘与分析功能,根据客户关注点及请求频率等特征,按照偏好标签库和交互频次设置,提供个性化的交互服务,解决了人工分析效率低下等问题,提高了客户诉求服务的整体水平。
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| 关 键 词： | 大数据 客户诉求 客户分群 交互服务 |
Application of Power Supply Customer Demand Intelligent Analysis System |
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| LI Jianfen,WEIKun. Application of Power Supply Customer Demand Intelligent Analysis System[J]. Hebei Electric Power, 2019, 38(1): 57-59 |
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| Authors: | LI Jianfen WEIKun |
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| Affiliation: | (State Grid Hebei Inteecgrated Energy Service Co.,Ltd.,Shijiazhuang 050021,China;State Grid Hebei Electric Power Co.,Ltd.,Shijiazhuang 050021,China) |
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| Abstract: | Based on the 95598 platform,through the application of big data theory,it can explore dig customer demand information,and expand the system data mining and analysis function.According to customer concerns,request frequency and other characteristics,and in accordance with the preference tag library and interaction frequency Settings,it can provide personalized interaction services,solve the problem of low manual analysis efficiency and improve the overall level of customer demand service. |
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| Keywords: | big data customer demands customer clustering interaction services |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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