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Document representation based on probabilistic word clustering in customer-voice classification |
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| Authors: | Lee Younghoon Song Seokmin Cho Sungzoon Choi Jinhae |
| Affiliation: | 1.Department of Industrial Engineering and Institute for Industrial Systems Innovation, Seoul National University, 1 Gwanak-ro, Gwanak-gu, Seoul, 151-742, Korea ;2.Data Driven User Experience Team, Mobile Communication Lab, LG Electronics, 56 Digitalro, Geumcheon-gu, Seoul, 153-802, Korea ; |
| Abstract: | Pattern Analysis and Applications - Customer-voice data have an important role in different fields including marketing, product planning, and quality assurance. However, owing to the manual... |
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