Collecting and Sharing Location-based Content on Mobile Phones in a Zoo Visitor Experience |
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Authors: | Kenton O’Hara Tim Kindberg Maxine Glancy Luciana Baptista Byju Sukumaran Gil Kahana Julie Rowbotham |
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Affiliation: | (1) Hewlett-Packard Laboratories, Filton Road, Stoke Gifford, Bristol, BS34 8QZ, UK;(2) BBC, London, UK |
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Abstract: | The augmentation of visitor experiences with location-based technologies has been available for some time. Through in-depth
studies of users during these experiences the field is building a rich picture of user behaviour in relation to certain location-based
technologies. However, little work has explored the use of mobile camera phones and 2D barcodes on situated signs and their
properties as a way of delivering such augmented visitor experiences. In this paper we present a study of people engaged in
such a location-based experience at London zoo in which they use mobile camera phones to read 2D barcodes on signs at the
animal enclosures in order to access related content. Through the fieldwork we highlight the social and collaborative aspects
of the experience and how particular characteristics of the mobile phone and barcode technology shape these behaviours. The
paper also highlights some of the non-instrumental aspects of the location-based experience, in particular in relation to
the importance of collecting location-based content. We explore the social aspects of collecting as well as certain competitive elements it introduces
into people’s behaviour. This creates an interesting tension in that aspects of the application encourage cooperation and
sharing among the visitors whereas others encourage competition. In the course of presenting the fieldwork, we explore this
tension further. |
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Keywords: | 2D barcodes collecting location-based computing mobile phones situated displays visitor experience zoo |
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