| 电信业务支撑系统呼叫中心集中化运营分析 |
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| 引用本文： | 董正超,牛保同.电信业务支撑系统呼叫中心集中化运营分析[J].邮电设计技术,2011(8):23-24. |
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| 作者姓名： | 董正超 牛保同 |
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| 作者单位： | 中讯邮电咨询设计院有限公司,河南郑州,450007 |
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| 摘 要： | 针对电信业务支撑系统呼叫中心，对其作用、支撑体系现状、集中化运营模式、运营管理架构优化进行了分析。
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| 关 键 词： | 呼叫中心 集中化运营 支撑系统 |
Analysis of Centralized Operation of Telecom Business Support System Call Center |
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| Dong Zhengchao,Niu Baotong.Analysis of Centralized Operation of Telecom Business Support System Call Center[J].Designing Techniques of Posts and Telecommunications,2011(8):23-24. |
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| Authors: | Dong Zhengchao Niu Baotong |
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| Affiliation: | Dong Zhengchao,Niu Baotong(China Information Technology Designing & Consulting Institute Co.,Ltd.,Zhengzhou 450007,China) |
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| Abstract: | It focuses on call center of the telecom business support system,describes the function and present situation,analyzes the centralized operation mode and management architecture optimization. |
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| Keywords: | Call center Centralized operation Supporting system |
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