The Positive and Negative Effects of Anger on Dispute Resolution: Evidence From Electronically Mediated Disputes. |
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Authors: | Friedman, Ray Anderson, Cameron Brett, Jeanne Olekalns, Mara Goates, Nathan Lisco, Cara Cherry |
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Abstract: | Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated. (PsycINFO Database Record (c) 2010 APA, all rights reserved) |
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Keywords: | expressed anger online mediation productive anger resolution rate angry responses reputation dispute value anger precursors dispute resolution reciprocation |
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