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A systematic planning approach to implementing total quality management through quality function deployment technique |
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| Authors: | Liu Hongen Zhou Xianwei |
| Affiliation: | Zhengzhou Aeronautics Institute Zhengzhou, Henan, 450052, P. R. China Anticraft Technology Institute of the PLA Zhengzhou, Henan, 450052, P. R. China |
| Abstract: | On the basis of reinvestigating into the philosophy of TQM and its management practice, this paper puts forward a systematic planning approach to implementing TQM during the product design/development process through quality function deployment (QFD) technique. |
| Keywords: | TQM Voice of Customer QFD Continuous Quality Improvement |
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