Job burnout of the information technology worker: Work exhaustion,depersonalization, and personal accomplishment |
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Authors: | Sheng-Pao Shih James J Jiang Gary Klein Eric Wang |
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Affiliation: | 1. Department of Information Management, School of Management, Tamkang University, Tamsui 25137, Taiwan, ROC;2. Department of Business Administration, College of Management, National Taiwan University, Taipei City 10617, Taiwan, ROC;3. College of Business and Administration, University of Colorado, 1420 Austin Bluffs Parkway, Colorado Springs, CO 80918, United States;4. Department of Information Management, School of Management, National Central University, Jhongli 320, Taiwan, ROC |
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Abstract: | The unique environment of the information technology (IT) worker is prone to create work exhaustion, a conceptual component of job burnout. Prior research on the IT worker focuses primarily on the antecedent conditions to work exhaustion, uniquely identifying the IT work environment including emotional dissonance, perceived workload, role ambiguity and conflict, autonomy, and fairness of rewards. However, though work exhaustion is a critical product of conditions in the IT work environment, two ignored dimensions of job burnout theory, depersonalization and lessened feelings of personal accomplishment, create a more complete picture and extend current models of IT worker burnout. The extended model with established antecedents is empirically tested through survey techniques and found to hold. Management needs to be aware of these additional symptoms of burnout to circumvent undesirable consequences. |
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Keywords: | IT employees Work exhaustion Depersonalization Personal accomplishment Job satisfaction |
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