Expert systems in production and operations management: research directions in assessing overall impact

The use and development of expert systems in public and private organizations continue to increase. Many of these systems are being developed for production and operations management. Unfortunately, the impacts that these systems are having in these environments have, for the most part, not been investigated. Most studies on expert systems to date centre either on the technical aspects or validation issues. No one has taken a systemic view that takes into account both the technical issues and the human issues that will have to be addressed in implementing these systems. This paper seeks to stimulate research into the overall impact of expert systems implementation in production. To this end, fourteen research propositions are developed and presented. In addition, the major variables associated with these propositions are combined into a causal model to show the relationships between them and to reveal an overall perspective of the impacts of expert systems implementation on the production process.