An experimental study of human decision-making in computer-based scheduling of flexible manufacturing system

This paper describes a study which explores human decision-making abilities in scheduling and dispatching of a flexible manufacturing system (FMS) An experiment is described, using an FMS, in which subjects make scheduling and dispatching decisions using a real-time interactive computer-simulation based system. The experimental results demonstrate that human decision-making is superior to general dispatching rules. An explanation of these results and an analysis of subjects' behaviour is presented in the light of information obtained from verbal protocol data