An Ageing‐in‐Place Service Innovation Model by Using TRIZ Methodology |
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Authors: | Chi‐Kuang Chen An‐Jin Shie Kuo‐Ming Wang Chang‐Hsi Yu |
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Affiliation: | 1. Department of Industrial Engineering & Management, Yuan Ze University, Taiwan;2. Department of Business Administration, Yu Da University, Taiwan |
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Abstract: | Most of the research on the concept of “ageing‐in‐place” has focused on surveys of the needs of senior citizens and/or the quality of the services delivered to them. Service innovation for ageing‐in‐place has received little research attention, however. The present study addresses this issue by proposing a service innovation model for ageing‐in‐place. In this model, a TRIZ methodology is used to develop the parameter correspondence table, which integrates TRIZ contradiction parameters and ageing‐in‐place service‐quality determinants, to deal with service contradiction. A TRIZ contradiction matrix is then applied to generate inventive solutions for the innovation of the ageing‐in‐place service system. A case study is also conducted to demonstrate the applicability of the proposed model. |
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Keywords: | Service innovation Ageing‐in‐place Home care TRIZ Contradiction matrix |
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