基于任务的智能交互产品服务设计优化研究

目的通过优化智能交互产品的服务设计,消除或减弱由信息过载现象引起的使用效率低,用户情绪焦虑的现象。方法分析智能交互产品的服务设计目标、实现途径以及信息过载现象,对智能交互产品的用户、服务流程和服务接触点进行研究,提出基于任务的智能交互产品优化过程,并通过智能冰箱服务设计优化的例子进行阐释。结果研究得出的具体优化方法是以任务模式为主脉络,在树形服务设计蓝图的基础上,针对任务进行信息优化,绘制各任务专用的独立服务设计蓝图,设计任务模式下的产品交互界面。结论智能交互产品界面的信息得到优化能够提高用户完成具体任务的效率,提供轻松的使用体验。

Service Design Optimization of Intelligent Interaction Products Based on Task

By optimizing the service design of intelligent interactive products, it aims to eliminate the low using efficiency and user emotional anxiety caused by information overload phenomenon. It analyzes the service design goal, realization way and information overload phenomenon of intelligent interactive products. It researches user, service process and service contact point, proposes intelligent interactive product optimization process based on task, explains it through the example of intelligent refrigerator service design optimization. The specific optimization methods of the research is to take task mode as main context, aiming at the task to optimize information .Then it draws a independent blueprint of service design for each task. At last, it designs the product interactive interface under the task mode. The information of intelligent interactive product interface is optimized. The efficiency of the user to complete the specific task can be improved. And easy use experience can be provided.