| 工作流在售后服务系统中的应用 |
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| 引用本文： | 李庆,刘攀.工作流在售后服务系统中的应用[J].数字社区&智能家居,2011(4). |
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| 作者姓名： | 李庆 刘攀 |
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| 作者单位： | 武汉科技大学城市学院信息工程学部;湖北电信宜昌分公司; |
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| 摘 要： | 介绍工作流的基本原理,采用Workflow技术及JBPM工作流引擎构建售后服务系统,规范业务工作,简化业务系统的实现,降低流程调整带来的影响。
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| 关 键 词： | 工作流 JBPM 售后服务系统 |
Applications of Workflow in After-sales Service System |
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| LI Qing,LIU Pan.Applications of Workflow in After-sales Service System[J].Digital Community & Smart Home,2011(4). |
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| Authors: | LI Qing LIU Pan |
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| Affiliation: | LI Qing1,LIU Pan2(1.Information Engineering Faculty,City College,Wuhan University of Science and Technology,Wuhan 430083,China,2.Yichang branch of Hubei branch of China Telecom,Yichang 443003,China) |
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| Abstract: | Introduced the basic principles of the workflow,constructed after-sales service system through the Workflow and JBPM workflow engine technology,standardized operations,streamlined business system implementation and reduced the impact of process adjustments. |
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| Keywords: | workflow JBPM after-sales service system |
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