| 国际电信服务水平测评及趋势 |
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| 引用本文： | 郭志强.国际电信服务水平测评及趋势[J].世界电信,2000,13(6):9-12. |
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| 作者姓名： | 郭志强 |
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| 作者单位： | 信息产业部电信科技情报所 高工 |
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| 摘 要： | 电信服务水平的内容有多个方面，其发展与经济和技术发展水平、国收５生活水平等密切相关。用户满意度和满意率是反映电信服务水平的综合指标。国际电信公司和标准组织都对电信服务水平予以高度重视。中国电信服务水平虽取得了一定发展，但仍有待提高。
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| 关 键 词： | 电信服务 服务水平 测评 指标 |
Evaluation of International Telecom Service Level and Development Trend |
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| Guo Zhiqiang Senior Engineer,TSTII of MII.Evaluation of International Telecom Service Level and Development Trend[J].World Telecommunications,2000,13(6):9-12. |
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| Authors: | Guo Zhiqiang Senior Engineer TSTII of MII |
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| Abstract: | The telecom service level is closely related to the national economic , technical and living standards.The degree of customer satisfaction is the general target reflecting the level of telecom service.International telcos and standardization bodies have attached great importance to the telecom service level.The telecom service level in China remains to be raised to a higher level. |
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| Keywords: | Telecom service Service level Evaluation Index |
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