Human critical success factors for kaizen and its impacts in industrial performance

This article presents the results of a survey with 13 main activities related to human factors that are executed during kaizen implementation process and were integrated in four independent latent variables (management commitment, education, communication and motivation) that are associated to 14 benefits obtained after its implementation that were grouped in three dependent latent variables (process, workers and customers). The survey was applied to persons with responsibilities in continuous improvement programs and projects in companies located in Mexico. Independent and dependent variables were integrated in a structural equation model that was evaluated using partial least squares algorithms WarpPLS® for finding causal relations among them. Results indicate that management commitment and education are the main factors that guarantee the success for kaizen implementation programs, but that is moderated by a good communication for having good operational process performance for better workers and customer satisfaction.