| 摘 要： | Online government services enable businesses to broaden their operations and increase their productivity, ha most businesses, there is a strong demand for the delivery of e-government services because such services indeed provide better service delivery, healthier relationships with government authorities, less loss of time and fewer logistical limitations. The competitive advantage generated by these services is linked to recently developed products, know-how and ability to meet customer needs. The purpose of this paper is to analyze the role of online government services in the development of SMBs （small and medium-sized businesses） in the context of the strong growth in online services that government bodies and institutions have made available to businesses. Using different electronic tools as online forms, businesses can use the information available and consequently generate gains in productivity and competitiveness （lower transaction costs, less time and less effort）. Specifically, this paper examines the extent to which the use of online government services affects SMB operations and the role of these services in the evolution of SMBs toward new business models.
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