Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work |
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Authors: | Susan Leigh Star Anselm Strauss |
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Affiliation: | (1) Graduate School of Library and Information Science, University of Illinois, 501, East Daniel St., Champaign, IL, 61820, USA, E-mail;(2) Social and Behavioral Sciences, University of California, San Francisco, USA |
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Abstract: | No work is inherently either visible or invisible. We always see work through a selection of indicators: straining muscles, finished artifacts, a changed state of affairs. The indicators change with context, and that context becomes a negotiation about the relationship between visible and invisible work. With shifts in industrial practice these negotiations require longer chains of inference and representation, and may become solely abstract.This article provides a framework for analyzing invisible work in CSCW systems. We sample across a variety of kinds of work to enrich the understanding of how invisibility and visibility operate. Processes examined include creating a non-person in domestic work; disembedding background work; and going backstage. Understanding these processes may inform the design of CSCW systems and the development of related social theory. |
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Keywords: | cooperative work articulation work invisible work social informatics requirements analysis feminism |
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