“Don’t Neglect the User!” – Identifying Types of Human-Chatbot Interactions and their Associated Characteristics |
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| Authors: | Nguyen Thai Ha Waizenegger Lena Techatassanasoontorn Angsana A |
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| Affiliation: | 1.Auckland University of Technology, Auckland, 1010, New Zealand
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| Abstract: | Information Systems Frontiers - Interactions with conversational agents (CAs) become increasingly common in our daily life. While research on human-CA interactions provides insights into the role... |
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