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An exploration of expertise of knowledge workers: towards a definition of the universe of discourse for knowledge acquisition |
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| Authors: | O. K. Ngwenyama H. K. Klein |
| Affiliation: | School of Business Administration, The University of Michigan, Ann Arbor, Michigan 48109-1234, USA;*School of Management, State University of New York, Binghamton, New York 13901, USA |
| Abstract: | Abstract. Knowledge systems development and use have been significantly encumbered by the difficulties of eliciting and formalizing the expertise upon which knowledge workers rely. This paper approaches the problem from an examination of the knowledge competencies of knowledge workers in order to define a universe of discourse for knowledge elicitation. It outlines two categories and several types of knowledge that could serve as the foundations for the development of a theory of expertise. |
| Keywords: | expert systems information systems knowledge acquisitions systems development |