Beyond exchange models: Understanding the structure of B2B information systems |
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Authors: | Dipanjan Chatterjee Thiagarajan Ravichandran |
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Affiliation: | (1) Lally School of Management & Technology, (Pittsburgh Building), Rensselaer Polytechnic Institute, 110 8th Street, Troy, NY 12180, USA |
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Abstract: | This paper provides a framework to characterize the structure of information systems that enable transactions between businesses. We propose that the structure of various inter-organizational information systems, including traditional EDI systems and more recent web based exchanges, can be characterized in terms of four underlying dimensions: control, relational support, integration, and technology dimensions. In our paper we explain and operationalize these dimensions as constructs, and examine how each of them might be affected by inter-organizational relationship or product specific antecedents. We argue that these dimensions are fundamental to more realistically representing an organizations involvement with and use of inter-organizational information systems. Further, we argue that specific product types and preexisting relationships between organizations will be strongly associated with the variables representing the dimensions of Inter-organizational information systems. |
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Keywords: | Inter-organizational information system inter-firm relationships B2B exchanges |
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