电力客户经理服务助手系统的研究与应用

针对电力行业业务需求专业定制的客户经理服务助手，是基于云计算技术设计的全新话务控制系统，是集客户联络中心、销售服务及客户管理为一体的移动式通信服务系统。系统可自动按客户需求分配话路资源，实现定向服务，可实现工单的在线流转和处理，同时管理者只需登录客户端，就可以随时查看报表、调整绑定号码、并对员工进行实时的监控与管理，为客户提供集成化、高并发处理呼叫服务以及专业化、精细化、差异化的供电服务。

The Research and Application of Service Assistant System for Power Customer Manager

The service assistant system is specially designed for r power customer manager per the industry demand,it is based on cloud computing technology to design the new traffic control system,is a set of customer contact center,sales service and customer management is one of the mobile communication service system. According to different customer’s demand the system can automatically distribute channel resource,orientation service. After login the clients,the manager can freely view reports,adjust bonding numbers,and do real time monitoring and management.for the customer provides integrated,high concurrency call processing services and specialized,refined, differentiated service.