| Abstract: | With the increasing implementation by networkedmission-critical applications, an enterprise network isbecoming the lifeline of an organization. Massiveinvestments are being made in the modernization of enterprise networks of diverse serviceorganizations, such as telecommunications andhealth-care providers. Organizations need to adapt tochanging business environment, such as the deregulationof telecommunication services. This necessitates a seamlessintegration of business management processes withenterprise network management processes. Hence there isa need for the formulation of new methodologies for there-engineering of management solutions (with focus onintegrated business processes), though most present daysolutions concentrate on the management of networkequipment only. This paper presents a new methodologyfor the reengineering of the management processesfor enterprise networks, based on Computer SupportedCooperative Work (CSCW) techniques. |
