Scoring- und beidseitige Due-Diligence-Prozesse im Rahmen der Lieferantenauswahl beim Infrastrukturoutsourcing

Scoring and double-sided due diligence processes employed with vendor selection for IT infrastructure outsourcing Outsourcing opens the procurement of semi-finished products from business partners that are able to provide the respective processes in the required quality but at lower prices, e. g. because of bundling effects and specialization advantages. In particular, services that are not based on core-processes of an enterprise are well-suited for outsourcing. The evaluation of IT service outsourcing is difficult, because of its strategic position in enterprises. Against this background, this article describes a method to select a suitable vendor for IT infrastructure outsourcing employing scoring and double-sided due diligence processes. Our findings are based on experiences when selecting the vendor for outsourcing the European Information Technology Infrastructure (IT/I) area of the Deutsche Bank AG.