| 超级计算中心客户细分及差异化服务策略研究 |
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| 引用本文： | 赵芸卿. 超级计算中心客户细分及差异化服务策略研究[J]. 数据与计算发展前沿, 2013, 4(5): 97-103 |
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| 作者姓名： | 赵芸卿 |
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| 作者单位： | 中国科学院计算机网络信息中心 超级计算中心, 北京 100190 |
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| 摘 要： | 本文以中国科学院计算机网络信息中心超级计算中心（以下简称超级计算中心）客户服务工作为研究对象，运用 K-means 算法对客户进行细分，进而对每类客户群提出相应的差异化服务策略。实施差异化服务策略可以更好地分配资源、提供更有效的客户服务。
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| 关 键 词： | K-means 算法 客户细分 差异化服务 客户关系管理 |
| 收稿时间： | 2013-07-04 |
Research of Customer Segmentation and Differentiated Services in Supercomputing Center |
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| Zhao Yunqing. Research of Customer Segmentation and Differentiated Services in Supercomputing Center[J]. Frontiers of Data & Computing, 2013, 4(5): 97-103 |
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| Authors: | Zhao Yunqing |
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| Affiliation: | Supercomputing Center, Computer Network Information Center, Chinese Academy of Sciences, Beijing 100190, China |
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| Abstract: | This paper applies K-means method to analyze the data of the customers' Super-Computer renting information in the Supercomputing Center, achieving a number of sorted groups, and puts differentiated services strategies forward accordingly. As a result, we can allocate our supercomputer resources according to these groups, making the services more effectively and conveniently. |
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| Keywords: | K-means customer segmentation differentiated services customer relationship management |
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