多感官交互通道对智能家庭影音产品的可用性体验影响研究

目的 基于可用性体验，探究智能家庭影音产品中的多感官交互通道适配组合。方法 首先通过文献研究归纳整理智能家庭影音产品中不同感官交互通道的优势和局限性;其次采用问卷调查法获取实证研究数据，并使用探索性因子分析测试问卷信效度;最后利用基于复杂性理论的模糊集定性比较分析法(fsQCA)识别智能家庭影音产品中的多感官交互通道适配组合。结果 存在5种适配组合支持高可用性体验;存在2种组合导致低可用性体验。结论 导致低可用性体验的组合反映了单一感官交互通道的固有局限性;支持高可用性体验的组合反映了多感官交互通道组合的互补性;两类组合的发现表明多感官交互通道的适配组合，有助于改善智能家庭影音产品的可用性体验。未来研究可以基于这些发现来调查多感官交互通道适配组合，对不同用户人口统计和背景的不同影响。这将有助于拓宽多感官交互通道及其对可用性体验影响的深入理解。

Effect of Multisensory Interaction Channels on Usability Experiences in Smart Home Audio-visual Products

The work aims to explore the adaptive configuration of multisensory interaction channels in smart home audio-visual products based on the usability experience. Firstly, the advantages and limitations of different sensory interaction channels in smart home audio-visual products were summarized through literature research. Secondly, the questionnaire survey method was used to obtain empirical research data, and the reliability and validity of the questionnaire were tested by exploratory factor analysis. Finally, the fuzzy set qualitative comparative analysis method (fsQCA) based on complexity theory was used to identify the adaptive configuration of multisensory interaction channels in smart home audio-visual products. There were 5 adaptive configurations to support the high-usability experience, while there were 2 configurations leading to the low-usability experience. Configurations that lead to low-usability experience reflect the inherent limitations of single-sensory interaction channels. Configurations that support high-usability experience reflect the complementarity of multisensory interaction channel configuration. The findings of the two types of configurations suggest that the adaptive configuration of multisensory interaction channels can contribute to improving the usability experience of smart home audio-visual products. Future research based on these findings can be used to investigate the different effects of the adaptive configurations of multisensory interaction channels on different user demographics and backgrounds. This will help broaden the understanding of multisensory interaction channels and their impact on usability experience.