Secure mobile sales force automation: the case of independent sales agencies |
| |
Authors: | Jochen Kokemüller Heiko Ro?nagel |
| |
Affiliation: | (1) Fraunhofer-Institute for Industrial Engineering, Stuttgart, Baden-W?rttemberg, Germany |
| |
Abstract: | Sales agents depend on mobile support systems for their daily work. Independent sales agencies, however, are not able to facilitate
this kind of mobile support on their own due to their small size and lack of the necessary funds. Since their processes correlate
with confidential information and include the initiation and alteration of legally binding transactions they have a high need
for security. In this contribution we first analyze the target domain using qualitative and quantitative methods and propose
an IT-artifact that supports independent sales agencies. It is build as a service platform that supports multi-vendor sales
processes. Afterwards, we examine use cases of sales representatives of independent sales agencies using this system and derive
their security requirements. Using these, we propose a security extension to the IT-artifact and evaluate this extension by
comparing it to existing solutions. Our results show that the proposed artifact extension provides a more convenient and secure
solution than already existing approaches. |
| |
Keywords: | |
本文献已被 SpringerLink 等数据库收录! |
|