儿童牙科正畸服务中深度体验设计研究

目的对儿童正畸服务中的深度体验设计与方法策略进行研究。方法通过深度体验设计方法将儿童牙科正畸服务的体验周期进行划分,并对其现状和案例进行分析和梳理,将各体验周期特点进行总结归纳。结论分析归纳出儿童牙科正畸服务深度体验周期中信息平台可视化认知阶段、情绪管理与情感感知连续性诊疗阶段、个人行为与健康生活关联性认同阶段、社区延续服务体验拓展阶段4个深度体验特征,并根据特征的内涵提炼出在深度体验设计指导下对于信息知识认知、正向体验、生活方式及价值获取几个方面服务体验设计策略,为今后的研究提供理论指导。

Profound Experience Design in Children's Dental Orthodontic Service

It analyzes the profound experience design method and strategies in children''s dental orthodontic service. Through the depth experience design to divide children''s dental orthodontic service cycle, it analyzes the situation and case, then sums up the characteristic in the service experience. It analyzes and concludes these different stages in the children''s dental orthodontic service experience cycle, the information platform in the visual cycle stage of cognition, emotional management and emotional perception of continuous treatment stage, individual behavior and healthy life related identification stage, community service experience continued development stage which are 4 characteristics of profound experience design. According to the characteristics of the profound experience design, the experience design guide for information, positive experience, life style and the value of access to several aspects of service experience design strategy is refined to provide theoretical guidance for future research.