保税港区服务流程的性能评价

针对保税港区业务背景及服务流程的特点,构建了保税港区服务流程性能管理框架.在此基础上,提出服务流程性能评价模型以及相应的性能评价指标体系.针对保税港区服务流程时效性的特点,提出了相应的实时灰色预测方法,并通过一个应用示例验证了方法的有效性.服务流程性能指标体系综合了保税港区系统中\

Performance evaluation of service processes in bonded port zones

According to the features of business background and service processes, a performance management frame of service processes was established for bonded port zones (BPZ). A performance evaluation model illustrated with the relative performance system of key indexes from a certain service process of BPZ was proposed on the basis of the performance management frame. In view of the timeliness features of BPZ service processes, a real-time grey prediction method was presented, which was used to carry out the real-time performance prediction of service processes, and the methodology was validated through a real-life case. The performance system of key indexes for BPZ patterns considers both the business layer and IT layer, avoiding one-sidedness of most of the evaluation methods. The real-time performance prediction method effectively supports the close-loop business management of BPZ and is also suitable for wide application in other industries.