Ergonomics of electronic mail address systems: related literature review and survey of users

The paper reviews the cognitive ergonomics literature related to electronic mail (e-mail) address design. Based on this information, a survey of 160 users of current e-mail address system was conducted. The aim was to obtain information on likes, dislikes and difficulties associated with e-mail address and to obtain users' suggestions and input for improving the current e-mail address system. The survey results indicated that users want an improved e-mail address system with regard to shorter length, useful information and appropriate presentation of information.