| 基于C/S与B/S相结合模式的客服管理系统的设计实现 |
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| 引用本文： | 高洁羽,白云.基于C/S与B/S相结合模式的客服管理系统的设计实现[J].苏州科技学院学报(工程技术版),2007,20(3):87-90. |
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| 作者姓名： | 高洁羽 白云 |
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| 作者单位： | 苏州科技学院,计算中心,江苏,苏州,215011 |
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| 摘 要： | 通过对业务模式成熟的中型IT服务型企业的需求分析和流程再造,采用基于C/S、B/S体系结构相结合的模式构建管理信息系统,实现了大数据量信息的高效、快捷、灵活处理,阐述了如何实现业务数据集中管理和信息服务开放管理的和谐统一,为中型IT连锁服务行业提供了一套科学的、切实有效的管理方法,是MIS系统在中型连锁企业的典型应用。
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| 关 键 词： | 客户机/服务器(Client/Server) 浏览器/服务器(Browser/Server) Web技术 |
| 文章编号： | 1672-0679（2007）03-0087-04 |
| 收稿时间： | 2007-04-27 |
| 修稿时间： | 2007年4月27日 |
Design and Implementation of Customer Service Management System Based on Client/Server and Browser/Server Infrastructure |
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| GAO Jie-yu,BAI Yun.Design and Implementation of Customer Service Management System Based on Client/Server and Browser/Server Infrastructure[J].Journal of University of Science and Technology of Suzhou：Engineering and Technology,2007,20(3):87-90. |
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| Authors: | GAO Jie-yu BAI Yun |
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| Affiliation: | Computer Center, USTS, Suzhou 215011, China |
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| Abstract: | Based on the combination of Client/Server and Browser/Server infrastructure to build management information system,the information with large data can be managed efficiently,quickly and flexibly through requirement analysis and process implement of the middle-size service-centered IT enterprises with mature business form.The paper illustrates the way to achieve harmony between collective management of business data and open management of information service.The system provides a set of scientific,practical and efficient managements for the middle-size chain service enterprises in IT,and is the typical use of MIS system in the chain service enterprises. |
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| Keywords: | MIS |
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