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Customization of user interfaces to reduce errors and enhance user acceptance |
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| Affiliation: | 1. University of Groningen, Faculty of Behavioural and Social Sciences, Experimental Psychology, Grote Kruisstraat 2/1, NL-9712 TS Groningen, The Netherlands;2. University of Duisburg-Essen, Department of Computer and Cognitive Science, Lotharstraße 63, D-47058 Duisburg, Germany;3. University of Duisburg-Essen, Department of Computer and Cognitive Science, Business and Organizational Psychology, Lotharstraße 65, D-47058 Duisburg, Germany;1. Industrial, Organizational and Business Psychology, Ruhr University Bochum, Germany;2. Cognitive and Media Science, Ruhr University Bochum, Germany;1. Integrated Systems Engineering, The Ohio State University, Columbus, OH, USA;2. Department of Orthopedics, The Ohio State University, Columbus, OH, USA;3. Department of Disability and Human Development, The University of Illinois at Chicago, Chicago, IL, USA;4. Division of Health Policy and Administration, School of Public Health, The University of Illinois at Chicago, Chicago, IL, USA |
| Abstract: | Customization is assumed to reduce error and increase user acceptance in the human–machine relation. Reconfiguration gives the operator the option to customize a user interface according to his or her own preferences. An experimental study with 72 computer science students using a simulated process control task was conducted. The reconfiguration group (RG) interactively reconfigured their user interfaces and used the reconfigured user interface in the subsequent test whereas the control group (CG) used a default user interface. Results showed significantly lower error rates and higher acceptance of the RG compared to the CG while there were no significant differences between the groups regarding situation awareness and mental workload. Reconfiguration seems to be promising and therefore warrants further exploration. |
| Keywords: | Reconfiguration Customization Process control User acceptance |
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