An investigation of the impact of abusive supervision on technology end-users

Although they are likely to occur in many organizations, few research efforts have examined the impact of negative supervisor behaviors on technology end-users. In this study we investigate abusive supervision, and the effects it has on perceptions about the work and psychological, attitudinal, and behavioral intention outcomes. Our sample consisted of 225 technology end-users from a large variety of organizations. Results revealed that abusive supervision has a positive impact on perceived pressure to produce, time pressure, and work overload, and a negative impact on liking computer work, and ultimately these variables impact job strain, frustration, turnover intentions, and job satisfaction.