| 产品设计的顾客满意度测评模糊技术 |
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| 引用本文： | 顾明辉,席亮,岑詠霆.产品设计的顾客满意度测评模糊技术[J].工业工程与管理,2003,8(2):42-45. |
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| 作者姓名： | 顾明辉 席亮 岑詠霆 |
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| 作者单位： | 上海市普陀区业余大学,上海,200062 |
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| 基金项目： | 上海市质量科学研究院资助项目 |
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| 摘 要： | 简要介绍了顾客满意度测评的模糊集合论模型，探讨产品设计的顾客满意度评价因素，提出了产品设计的顾客满意度测评模糊技术并开展实证研究。
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| 关 键 词： | 产品设计 顾客满意度 模糊集合论模型 评价 企业管理 |
| 文章编号： | 1007-5429(2003)02-0042-04 |
| 修稿时间： | 2002年7月16日 |
Fuzzy Measure of Degree of Customer Satisfaction with Product Design |
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| GU Ming-hui,XI Liang,QIN Yong-ting.Fuzzy Measure of Degree of Customer Satisfaction with Product Design[J].Industrial Engineering and Management,2003,8(2):42-45. |
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| Authors: | GU Ming-hui XI Liang QIN Yong-ting |
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| Abstract: | Fuzzy set theory is briefly introduced as the measurement of customer satisfaction. Evaluation factors in customer satisfaction with product design are explored. Fuzzy evaluation technique to measure customer satisfaction with product design is proposed with empirical studies. |
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| Keywords: | product design customer satisfaction fuzzy set theory |
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