An integrated framework for the development of radio frequency identification technology in the logistics and supply chain management

Radio Frequency Identification (RFID) features high storage capacity, remote access, excellent data security, and multiple-tag reading. Hence, RFID technology attracts attention from various industries, especially the logistics and retail industries. Due to the swift development of technology and the trend of globalization, the logistics managers are assigned the task to integrate the supply chain via information technology such as RFID. The goal is to achieve information sharing and reduction of total cost, thus the operation efficiency can be improved and competitive advantage can be enhanced. Thus, this research would first identify the key factors of RFID technology development in the logistics and supply chain management. A complete set of five dimensions and 24 factors with a hierarchy structure is presented. The Fuzzy Delphi and Fuzzy Analytic Hierarchy Process methods are adopted for analysis. A structural procedure of RFID system establishment is also constructed based on the key dimensions and factors, with the expectation of establishing the RFID system in an effective and efficient manner. Then, based on the experience of Taiwanese government and industry, the sequence of companies for adopting the RFID technology is discussed. Thus, an integrated framework for the development of RFID technology, which includes the hierarchy of factors, structural procedure, and sequence of adoption, is presented in this research; and it can be applied in other scenarios after the users make some modifications according to their specific needs.