Create the best first impression [user interfaces]

The importance of those aspects of the user interface that are usually developed separately from a product's primary functionality is discussed. These include installation, customization, configuration, troubleshooting procedures, and customer support. Some rules of thumb to improve these aspects are offered. It is argued that paying attention to these aspects of product usability will result in easier installation, configuration, customization, and troubleshooting, saving support costs and user time and reducing frustration for everyone