| 商业银行客户关系管理对客户知识共享的支持 |
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| 引用本文： | 叶春红. 商业银行客户关系管理对客户知识共享的支持[J]. 重庆理工大学学报(自然科学版), 2006, 20(4): 83-85 |
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| 作者姓名： | 叶春红 |
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| 作者单位： | 重庆工学院人文社会科学学院 重庆400050 |
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| 摘 要： | 客户关系管理进一步促进了客户知识的收集、分类、传递、整合和共享。客户知识共享的实现需要适当的信息技术来支持,需要有完备基础设施的网络,以提高客户知识共享的范围和效率。
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| 关 键 词： | 商业银行 客户关系管理 客户知识共享 支持 |
| 文章编号： | 1671-0924（2006）04-0083-03 |
| 收稿时间： | 2006-02-17 |
| 修稿时间： | 2006-02-17 |
Support of Customer Relationship Management of Commercial Banks for Customer''''s Knowledge Share |
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| YE Chun-hong. Support of Customer Relationship Management of Commercial Banks for Customer''''s Knowledge Share[J]. Journal of Chongqing University of Technology(Natural Science), 2006, 20(4): 83-85 |
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| Authors: | YE Chun-hong |
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| Affiliation: | School of Humanity and Social Science, Chongqing Institute of Technology, Chongqing 400050, China |
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| Abstract: | Customer relationship management further promotes the collection,classification,transmission,integration and sharing of customer knowledge.The implementation of customer knowledge sharing requires proper information technology support,complete_infrastructured network in order to improve the range and efficiency of customer knowledge sharing. |
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| Keywords: | commercial bank customer relationship management customer knowledge sharing support |
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