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Evaluating the impact of service quality on the dynamics of customer satisfaction in the telecommunication industry of Jorhat,Assam |
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| Authors: | Hussain Syed Abou Iltaf Baruah Debasish Dutta Bapi Mandal Uttam Kumar Mondal Sankar Prasad Nath Thuleswar |
| Affiliation: | 1.Department of Production Engineering, National Institute of Technology Agartala, Jirania, 799046, India ;2.Department of Mechanical Engineering, Jorhat Engineering College, Jorhat, Assam, 785007, India ;3.The Logistic Institute-Asia Pacific, National University of Singapore, 21 Heng Mui Keng Terrace, Singapore, 119613, Singapore ;4.Department of Natural Science, Maulana Abul Kalam Azad University of Technology, Haringhata, Nadia, West Bengal, 741248, India ; |
| Abstract: | Telecommunication Systems - Service quality acts as an antecedent to customer satisfaction (CS). Evaluation of service quality in an enterprise is vital to improve productivity and increase CS.... |
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