Understanding the use of an electronic process guide |
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| Affiliation: | 1. Centre for Advanced Software Engineering Research (CAESER), School of Computer Science and Engineering, University of New South Wales, 2052 Sydney, NSW, Australia;2. Centre for Advanced Software Engineering Research (CAESER), School of Information Systems, Technology and Management, University of New South Wales, 2052 Sydney, NSW, Australia;3. Fraunhofer Institute for Experimental Software Engineering, Sauerwiesen 6, 67661 Kaiserslautern, Germany;1. Guangdong Provincial Key Laboratory of Urbanization and Geo-simulation, School of Geography and Planning, Sun Yat-sen University, Guangzhou 510275, China;2. Southern Marine Science and Engineering Guangdong Laboratory (Zhuhai), Zhuhai 519000, China;3. Center of GeoInformatics for Public Security, School of Geographic Sciences, Guangzhou University, Guangzhou 510006, China;4. Department of Geography, University of Cincinnati, Cincinnati, OH 45221-0131, USA |
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| Abstract: | This paper presents a case study of the installation and use of an electronic process guide within a small-to-medium software development company. The purpose of the study is to better understand how software engineers use this technology so that it can be improved and better used to support software process improvement. In the study the EPG was used to guide new processes in a software improvement programme. The use of the EPG was studied over a period of 8 months with data collected through access logs, by questionnaires and by interviews. The results show that the improvement programme was successful in improving project documentation, project management and the company's relationship with its customers. The EPG contributed to the improvement programme by providing support for the creation of templates for key project documentation, assisting with project planning and estimation and providing a forum for discussion of process and work practices. The biggest improvements that could be made to the EPG would be to provide better navigation tools including a graphical overview of the process, provide tailoring facilities, include examples and experience and link to a project management tool. |
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