Analysis and improvement of business process models using spreadsheets |
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| Affiliation: | 1. University of Trento. Via Sommarive, 9 I-38123 Povo (TN), Italy;2. Facultad de Ingeniería y Ciencias Aplicadas. Universidad de los Andes. Mons Alvaro del Portillo 12445, Santiago, Chile;3. Pontifícia Universidad Católica. Av. Vicuña Mackenna 4860, Santiago, Chile;1. Communication & Journalism College, Central China Normal University, Wuhan, China;2. College of Literature and Communication, Hubei University for Nationalities, Enshi, China;1. Bank of Spain, Department of Information Systems, c/ Alcalá 522, 28027 Madrid, Spain;2. Carlos III University of Madrid, Computer Science Department, Avda. de la Universidad No. 30, Madrid, 28911 Leganés, Spain;1. School of Software, Shanghai Jiao Tong University, 800 Dongchuan Rd, Shanghai, China;2. Antai College of Economics & Management, Shanghai Jiao Tong University, 1954 Huashan RD, Shanghai, China;3. Faculty of Engineering, Environment & Computing, Coventry University, Coventry, UK |
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| Abstract: | Software in general is thoroughly analyzed before it is released to its users. Business processes often are not – at least not as thoroughly as it could be – before they are released to their users, e.g., employees or software agents. This paper ascribes this practice to the lack of suitable instruments for business process analysts, who design the processes, and aims to provide them with the necessary instruments to allow them to also analyze their processes. We use the spreadsheet paradigm to represent business process analysis tasks, such as writing metrics and assertions, running performance analysis and verification tasks, and reporting on the outcomes, and implement a spreadsheet-based tool for business process analysis. The results of two independent user studies demonstrate the viability of the approach. |
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| Keywords: | Business process analysis Spreadsheets Business process simulation |
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