Process-aware approach for managing organisational knowledge |
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| Affiliation: | 1. William Paterson University, 1600 Valley Road, Wayne, NJ 07470, USA;2. Queen Mary University of London, School of Business and Management, Mile End, London E1 4NS, United Kingdom;3. University of Manchester, Booth Street West, Manchester M15 6PB, United Kingdom;4. University of Sydney Business School, Sydney, NSW, Australia;5. Ted Rogers School of Management, Ryerson University, 350 Victoria Street, Toronto, Ontario M5B 2K3, Canada;1. LOI University of Applied Sciences, the Netherlands, & University of Johannesburg, South Africa;2. Inholland University of Applied Sciences, Delft, The Netherlands;3. Technical University Delft, The Netherlands;1. Innovation and Entrepreneurship Group (WIN), RWTH Aachen University, Kackertstr. 7, 52072 Aachen, Germany;2. Technology Management, TU Dortmund, Vogelpothsweg 87, 44227 Dortmund, Germany;1. Institute of Artificial Intelligence (IAI), School of Computer Science and Informatics, De Montfort University, Leicester, UK;2. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China;3. Business School, Sichuan University, Chengdu, China;4. Department of Computer Science and Artificial Intelligence, University of Granada, Granada, Spain;5. Peoples’ Friendship University of Russia (RUDN University), Moscow, Russian Federation |
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| Abstract: | Knowledge is currently considered an asset for organisations. In this new paradigm, Knowledge Management (KM) is emerging as an unavoidable activity for organisations. Information and communications technologies, together with business policies, become a tool par excellence for supporting the creation of KM platforms that provide access to organisation knowledge resources such as workers, technical reports, software applications, and business documents. In spite of the benefits provided by current KM platforms, most of them were designed to manage a single type of knowledge (tacit or explicit) without considering either the form in which organisational areas need knowledge to be provided (reactive or proactive) or the integration with business processes. This work presents a process-aware approach to develop KM platforms linked to business processes with semantic capability to manage knowledge objects with natural language content as well as to support social interactions and ad hoc working groups. To this aim, a comprehensive analysis of influencing-KM factors to be addressed by technological solutions is considered by a set of technological requirements. Based on these requirements, a model that provides the main components to be addressed by KM approaches is specified and implemented by a technological platform. This platform goes after a balance between technological and social aspects that support and promote collaboration and communication among organisation members. |
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| Keywords: | Knowledge management Tacit knowledge Explicit knowledge Business process Groupware |
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