ICT application in the informal sector: The case of the Kariokor market MSE cluster in Nairobi

Conclusion A successful informal sector of sustainable ICT clusters requires that the ICT provided are the ones in demand by the entrepreneurs and that they should be located strategically, in order to generate optimal utilisation and avoid the loss of man-hours by the informal sector having to search for the services. There should also be a strategy aiming at investment in human capital, which will trigger active absorption of skills and technology. This calls for a collaboration or partnership between government and other development partners, especially those who can facilitate training in business development and management skills, as well as the use of ICT. A special focus of this ICT strategy should be to demystify and promote diffusion of ICT as a general-purpose technology to the informal sector. It is believed that the use of new technologies can be crucial to meeting the Millennium Development Goals (MDGs) in a timely and effective fashion. In response to this noble call the study concludes that there is a need to prevent further marginalization of the informal sector by availing ICT services which are mixed appropriately and also properly located. This will help them access markets and other business information which can enable, or make their economic activities, more vibrant and facilitate availability of information about new opportunities. The study concludes that for one to understand the application of ICT and their locational dynamics in informal sector clusters there is a need to comprehend and acknowledge the drivers and pressures leading to the adoption of new technology such as ICT in the informal sector.