|
|||||
|
|
CONTINUOUS PROCESS IMPROVEMENT |
|
| Authors: | James A. Ward |
| Abstract: | Abstract Even in corporations that have made great strides in implementing total quality management, IS departments have not always kept pace. This column, the first in a series to address issues of quality management in the IS department, discusses how the principles of TQM can be modified and successfully applied to information systems. |
| Keywords: | |