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The Emerging Challenge of Knowledge Management Ecosystems: A Silicon Valley High Tech Company Signals the Future |
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| Authors: | Richard J. Burkhard Timothy R. Hill Shailaja Venkatsubramanyan |
| Affiliation: | 1. Department of Management Information Systems, College of Business , San Jose State University , San Jose, California, USA burkhard_r@cob.sjsu.edu;3. Department of Management Information Systems, College of Business , San Jose State University , San Jose, California, USA |
| Abstract: | A Silicon Valley case study serves as a leading indicator of knowledge management challenges emerging in high-tech knowledge economies. Though a leader in technology innovation, this multi-billion-dollar semiconductor company struggles with traditional knowledge management efforts in technical support owing to the sheer complexity and dynamism of their intellectual property. Add to this the back-end knowledge linkages to suppliers and customer-driven knowledge channels sprouting like weeds and a managed ecosystem perspective emerges. Implications of these emerging phenomena for knowledge management theory and practice are discussed. |
| Keywords: | knowledge management communities of practice social networking technology management |