Counselor verbal response modes and experienced empathy.

[Correction Notice: An erratum for this article was reported in Vol 34(3) of Journal of Counseling Psychology (see record 2008-10749-001). The second paragraph of the author acknowledgement should have read as follows: We thank Ian Spalding for supervision of the session recordings, Liz Colley for programming and advice on data analysis, Richard Shillcock and Jane Oakhill for response mode coding, and Robert Elliott for comments on a draft.] Client and counselor perceptions of empathy at different stages in the counseling process were examined in relation to the verbal response modes used by counselors in 24 client–counselor dyads. Each of 6 counselors (aged 32–58 yrs) at college counseling centers was studied in counseling with 4 clients, of whom 2 were in initial sessions and 2 were in sessions drawn from ongoing counseling relationships. Clients perceived counselors as showing significantly greater empathy during ongoing than during initial sessions, and counselors perceived themselves as showing significantly greater empathy during initial sessions than did clients rating the same sessions. Clients rated counselors using fewer general advisements as more empathic, whereas counselors who rated themselves more empathic used more explorations and fewer reassurances. At the moment-to-moment level tapped by interpersonal process recall, exploration was the only category strongly associated with both client and counselor experiences of empathic communication in both initial and ongoing sessions. (50 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)