The Importance of Context in Information System Design: An Assessment of Participatory Design |
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Authors: | C Cherry R D Macredie |
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Affiliation: | (1) Department of Information Systems and Computing, Brunel University, Uxbridge, UK, GB |
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Abstract: | This paper is predicated on requirements analysis as the Achilles heel of information systems development, and accepts that
information systems often disappoint. Most design paradigms can be located within a rationalistic framework polarised by requirements
analysis and system delivery. Such traditional design paradigms are seen as palliatives that prevent us moving toward more
satisfying information systems. It is argued that this rationalistic framework forces us to identify, and attempt to solve,
problems that are symptomatic of the approach adopted. A pluralistic framework for information system development is presented
which rejects the notions of requirements analysis and system optimality. Participatory design, derived from the field of
human computer interaction, is located within this framework and identified as a possible paradigm for information system
development. A case study is conducted to assess the benefits of participatory design techniques and to evaluate the extent
to which participatory design can overcome the failings of traditional methodologies. |
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Keywords: | :Industrial democracy – Participatory design – Systems development – Work organisation |
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