| 基于SOA的呼叫中心系统① |
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| 引用本文： | 谢琼琳,黎福海,王绍源.基于SOA的呼叫中心系统①[J].计算机系统应用,2010,19(8):133-136. |
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| 作者姓名： | 谢琼琳 黎福海 王绍源 |
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| 作者单位： | 湖南大学,电气与信息工程学院,湖南,长沙,410082 |
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| 摘 要： | 提出了一种基于SOA的呼叫中心系统。该系统在分析了面向服务架构SOA模型的基础上,采用企业服务总线ESB原理及Web Service技术搭建,实现了松耦合、模块化以满足更加灵活的业务需求,并应用于实际电信系统建设
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| 关 键 词： | 呼叫中心 面向服务架构SOA 企业服务总线ESB Web Service |
| 收稿时间： | 2009/12/2 0:00:00 |
| 修稿时间： | 2010/1/14 0:00:00 |
SOA-Based Call Center System |
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| XIE Qiong-Lin,LI Fu-Hai and WANG Shao-Yuan.SOA-Based Call Center System[J].Computer Systems& Applications,2010,19(8):133-136. |
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| Authors: | XIE Qiong-Lin LI Fu-Hai and WANG Shao-Yuan |
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| Affiliation: | (College of Electrical and Information Engineering,Hunan University,Changsha 410082,China) |
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| Abstract: | An SOA-based Call Center System is proposed in this paper. On the basis of analyzing the model of service-oriented architecture SOA, we use the principle of Enterprise Service Bus ESB and Web Service technology to build the system, which achieves loosely coupled and modular to meet the more flexible business needs. And it has been applied to the actual construction of the telecommunications system. |
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| Keywords: | call center service-oriented architecture SOA enterprise service bus ESB web service |
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