| 浅议广电客服的发展与完善 |
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| 引用本文： | 吕峰. 浅议广电客服的发展与完善[J]. 中国有线电视, 2011, 0(7): 870-871 |
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| 作者姓名： | 吕峰 |
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| 作者单位： | 张家港广电信息网络有限公司,江苏张家港,215600 |
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| 摘 要： | 结合张家港广电信息网络有限公司客服中心实际情况,提出广电客服改进的措施及如何提高客服人员的业务能力,使客户服务工作得到完善,最终让客户满意,从而进一步提升公司形象。
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| 关 键 词： | 客服硬件 客服人员素质 故障解析 |
Brief Discussion on the Development and Perfection of the Broadcasting Service |
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| LV Feng. Brief Discussion on the Development and Perfection of the Broadcasting Service[J]. China Cable Television, 2011, 0(7): 870-871 |
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| Authors: | LV Feng |
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| Affiliation: | LV Feng(Zhangjiagang Broadcast & Television Information Network Company Limited,Jiangsu Zhangjiagang 215600,China) |
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| Abstract: | According to practice in Zhangjiagang Broadcast & Television Information Network Company Limited Contact Center,this paper raises Customer Service Improvement measures and discusses how to improve the capability of customer service personnel,how to keep the Customer Service Work get improved and finally satisfy our customers,so as to further enhance corporate image. |
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| Keywords: | customer service hardware customer service quality fault analysis |
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